How long is the delivery timeframe?

For FREE Pick-Up at THE SM STORE-Click & Collect

If you select Store Pick-up, your order should arrive at the preferred store within the number of days below:

 Location Days After Order Confirmation
NCR 4-5
Luzon 5-7
VisMin 10-15


For Delivery to nominated address 

If you decided that your order be delivered to your nominated shipping address, you should expect your order to arrive to you within the number of days below:

 Location Days After Order Confirmation
NCR 3-6
Cavite, Rizal, Laguna, Batangas, Pampanga, Olongapo, Nueva Ecija, Bulacan, Dagupan and Pangasinan 7-10
Rest of Luzon (except Batanes) 9-12
Luzon Islands - Masbate, Romblon, Mindoro, Marinduque 12-15
Cebu, Bacolod, Iloilo, Cagayan 7-10
Rest of VisMin (except Siquijor) 12-15


Additional Reminders

1. Additional 15 days may be observed for items with high capacity power (e.g., battery pack or rechargeable batteries) and liquid content (e.g., ink cartridge, perfume), if to be delivered outside of Luzon. These items will be shipped via sea due to airline safety restrictions.

2. Delivery to addresses outside of direct serviceable areas may have longer lead time. 

3. Orders received on or before 4PM from Monday to Friday shall be processed on the same day. Meanwhile, orders received beyond 4PM shall be processed the next working day. No operations during Sundays.